Terms of service

These terms are an agreement between you and Elite Property Consultants LLC, doing business as The Elite Company ("we", "us"), which operates Association Autopilot. By creating an account or using the website or apps, you agree to them. If you sign up on behalf of an association, you confirm you are authorized to do so and these terms bind the association too.

What the service is

Association Autopilot gives a self-managed homeowners association software to run its business: records, notices, dues, meetings, votes, violations and inspections, plus an AI assistant and access to HOA experts. We are a software provider. We are not the association's manager, are not a law firm, and do not make decisions for the board.

Not legal advice

Answers from the assistant, guidance from HOA experts, letter templates and the enforcement steps the software suggests are general information to help a volunteer board. They are not legal advice and do not create an attorney-client relationship. AI can be wrong, and documents and laws change. The board is responsible for its decisions, notices and fines, and should consult the association's attorney before acting on anything contested, before filing suit, and before foreclosure or other serious action.

Your account

• Give accurate information and keep your login to yourself. You are responsible for what happens under your account.
• Homeowners join by invitation from their board. Board access is controlled by the association.
• You may delete your account at any time, as described in the privacy policy.

The association's responsibilities

• Upload documents it has the right to use, and keep its roster and records accurate.
• Follow its governing documents and the law, including Texas Property Code Chapter 209, when it sends notices, charges fines or late fees, holds hearings, and collects money.
• Use owner information only for association business.

Payments

• Dues: owners pay dues to the association, not to us. Payments run through Stripe on the association's own Stripe account under Stripe's terms. The association sets whether card and bank processing fees are passed to the owner; when they are, the fee is shown before you pay. Refunds and disputes over a charge are between the owner and the association.
• Other ways to pay: if the association lists Zelle, Venmo, check or similar, that payment goes directly to the association, and the board records it.
• Subscription: associations pay us the plan and feature prices shown in the app. Fees are not refundable for partial months unless the law requires otherwise. We will give at least 30 days notice before raising a price.

Acceptable use

Do not use the service to harass anyone, to upload unlawful content or content you do not have the right to share, to break into accounts or systems, to scrape or resell data, or to send messages the law does not allow.

Your content

The association and its members own what they upload. You give us permission to store, process and display it as needed to run the service, including having AI read it. We may use anonymized, aggregate data to improve the service.

Availability and changes

We work to keep the service running but do not promise it will be uninterrupted or error free. We may change features. If we discontinue the service, we will give associations at least 60 days notice and a way to export their records.

Ending the service

An association can cancel at any time. We may suspend an account that breaks these terms or does not pay. After cancellation, the association can export its records for 60 days, after which we may delete them.

Disclaimers and limits

The service is provided "as is". To the extent the law allows, we disclaim implied warranties, and we are not liable for indirect or consequential damages, lost profits, or the outcome of decisions the association makes. Our total liability for any claim is limited to what the association paid us in the 12 months before the claim.

Law and disputes

These terms are governed by the laws of the State of Texas. Disputes will be heard in the state or federal courts in Tarrant County, Texas.

Changes and contact

We may update these terms and will post the new version here and notify account holders of material changes. Continuing to use the service after that means you accept them. Questions: support@theelitecompany.com.